FAQ

 

What is the expected processing time for this order?
As we provide color customization options to our customers, once your order is placed and we receive confirmation mail, will proceed with the painting, varnishing and assembling the pieces.
As terracotta goes through many processes, we need 5-7 working days.
 
But in case if it goes out of stock. It would require 9-10 working days to re-stock.
 
Whenever you place order with us, we always share the making process pictures to you so you can enjoy the amazing handmade journey with me.

 

What are the shipping charges?

There are two shipping method within India -
1) India speed post - charges flat Rs.94 across india
2) Standard shipping - charges flat Rs.50 across india
 
Free shipping is available on orders above Rs.3,500.
 
For International shipping the prices may change as per country and the product weight.
Normally International Shipping ranges between Rs.1200 to 3500 based on weight and destination.
 
How can I keep my jewelry clean?
  1. Terracotta jewelry is not as brittle as glass, but it needs some additional care in handling.
  2. We recommend not to provide unnecessary stress on the jewelry as it might likely to break.
  3. Clean your jewelry after each wearing with a soft cloth before putting it away. Keep your jewelry pieces separated to avoid scratching.
  4. Use Butter Paper or Cotton Cloth to store your Jewelry for a longer Product life.

 

Do You Have Cash on Delivery Option ?

Yes, cash on delivery payment option is available at Anusangicollections.com

 

What are the payment options available?

We accept all major Debit Cards (including Visa, Master Card, Rupay) Credit cards, Net banking (Supports all Indian Banks), UPI (Google Pay, PhonePe). 
Our trusted payment gateway partner for India is Razorpay.
For All International Buyers payment gateway partner is Paypal.
How can I track my order?
Domestic tracking -
Once the order is shipped, an email with the tracking ID will be sent to you.
In case you face any issue, please drop us an email on anusangicollections@gmail.com and we will get back to you.
 
International tracking -
We will provide you tracking number of the parcel/scan copy of postal receipt as soon as the items are dispatched. Tracking can be done on our partner website or Indian post website www.indiapost.gov.in depending on the carrier and later on your country's post website. But please know that tracking may or may not be available after parcel leaves India. The reason is tracking status of the parcel are not updated in a timely manner in a few countries like USA, UK and other European countries. But the parcel will be moving. If tracking shows still 'In Transit', it means the status of shipment is not updated regularly by the postal departments of these countries. In such cases the customer need to keep patience.
 
 
Customs
Please check your country's custom policies before buying an item. All customs duties and taxes will be borne by buyer. Maiden Attempts cannot be held responsible for any customs clearance delay or if custom holds or confiscates certain items. DISCLAIMER: Please know that postal delivery times are beyond our control and cannot be guaranteed. We will not be responsible for delayed shipping and no replacement of goods or money return for lost/damaged/stolen-in-transit goods.